Privacy Policy (POPIA Compliant)

Effective Date: 30 October 2025

Responsible Party: Pipeline Online (Pty) Ltd

Information Officer: The Information Officer, Pipeline Online

1. Introduction

We respect your privacy and comply with the Protection of Personal Information Act 4 of 2013 (POPIA). This Policy explains how we collect, use, store, and protect your personal information when you use www.pipelineonline.co.za.

2. Information We Collect

Registration: Name, email, phone, password.
Public Users: Shipping address, payment details (processed via PayFast/Ozow).
Retailers: Company name, CIPC Company Registration Number (mandatory), VAT Number (optional), business address.
Orders: Products, quantities, order history.
Usage: IP address, browser type, cookies (for cart persistence).

3. How We Use Your Information

Process orders and payments.
Verify retailer status (CIPC/VAT checks).
Send emails (confirmations, updates — with opt-out).
Improve the site (analytics; no personal data sold).
Comply with legal requirements (tax, fraud prevention).

4. Sharing Your Information

Payment: PayFast/Ozow (secure gateways).
Shipping: Courier services where applicable.
No sale of data to third parties.

5. Cookies & Tracking

We use essential cookies for cart and orders. You can manage cookies via your browser settings.

6. Your POPIA Rights

Access your data.
Correct/Delete your information.
Object to processing/marketing.
Complain to our Information Officer or the Information Regulator.

7. Security & Retention

We use appropriate security measures. Data is retained for 5 years post-order (legal requirement).

8. Changes

Updates will be posted here. Continued use constitutes acceptance.

9. Contact

Email info@pipelineonline.co.za.